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Take
heart, O weary traveler.
There will soon be one less airline to kick you around. American Airlines
has announced plans to take over TWA. Just what we need in the airline
industry – less competition!
The news
gets even better. Donald Carty, American Airlines CEO, says less
competition will actually benefit the flying public. With two national
airlines – American and United – you will be able to go anywhere in the
country and the two mega carriers will fall all over themselves to convince
you to fly with them. Yeah, right. Maybe I missed this part but I don’t
remember him saying anything about less competition making flights more
affordable, seats more comfortable, food more edible or personnel more
customer-friendly.
If we
follow his logic, then Continental should take over Northwest (who doesn’t
fly when it snows.) They would then merge with Delta (who doesn’t fly when
its pilots are mad, which is most of the time), who would merge with United
or American, who would then take over each other. With that accomplished,
the whole crowd would then merge with AOL/Time Warner/ Turner/Looney Tunes.
Now you are talking some serious customer benefit!
Don’t
scoff at Carty’s claims too quickly. He might be right. Maybe things will
get better if one of the airlines disappears. They can’t get much
worse. Example: This past Christmas, a friend’s son who lives in
Washington, came to Atlanta for the holidays. He had only a short time
to visit, so rather than risk delays or cancellations, he took the train!
One of
the main benefits of semi-retirement is that I don’t have to fly much
anymore. For nine years, I had a staff in Washington and a lot of business
in New York and flew almost weekly. Looking back on that experience today,
I don’t know how I survived. I read somewhere that animals have some kind
of chemical in their body that renders them numb before they are killed by
other animals. That way, they don’t experience the pain. I am convinced
that airline travelers have that same chemical. I could always tell the
rookie flyers. They would let their frustrations boil over when something
didn’t go right and rip into flight attendants, gate agents or skycaps.
Kind of like a chihuahua barking at a water buffalo. After a few more
flights, you would see these same people with eyes glazed and heads down,
slowly shuffling through the airport. Clearly, the chemical had kicked in
and they no longer felt the pain. The airlines had claimed another victim.
Back in
the late 70’s, I had a tour of duty with AT&T in Washington when
deregulation was all the rage with Congress. The Bell System knew that
trucks and airlines would be deregulated first and then would come
telecommunications. One of my responsibilities was to monitor the progress
of airline deregulation. As I sat and listened to the bureaucrats and
economists and think tank pointy-heads extol the virtues of competition in
the airline industry, I vividly recall Senator Fritz Hollings, of South
Carolina, predicting that as soon as they were cut free of regulation,
airlines would cease serving the small markets and chaos would ensue. He
was more right than wrong with his prediction.
Airline
deregulation has more people flying – although I believe that would have
happened with or without deregulation – but airlines have been unwilling or
unable to accommodate the increased traffic and have lost the loyalty of the
public as a result. Look no further than our own back yard and see what has
happened to Delta Airlines. Delta squeezes more people into smaller seats,
cuts amenities -- but not prices – and tries to live off its reputation from
the days when there was a genuine love affair between the airline and its
customers. Despite the best efforts of a lot of good people on the front
lines, today’s Delta ranks in popularity somewhere between Tammy Faye Bakker
and the Internal Revenue Service.
If you
have to travel, you have little choice but to fly. You endure the delays,
the cancellations, the cramped space, the stressed employees and all the
other unpleasantness of air travel or you stay home. Take it or leave it.
But with
the American Airlines takeover, look for things to improve dramatically in
the airline industry. The planes will be roomier. The personnel
enthusiastic and you will arrive at your destination on time, every time.
If you
believe that, I have a bridge in Brooklyn to sell you. |